WE WANT YOU TO BE HAPPY WITH YOUR DEADHAPPY ORDER. IF SOMETHING IS NOT RIGHT, CONTACT US AT DEADHAPPYCS@OUTLOOK.COM WITH YOUR ORDER NUMBER AND THE REASON FOR YOUR RETURN.
CHANGING YOUR MIND FOR MOST ONLINE PURCHASES YOU HAVE 14 DAYS FROM THE DAY YOUR ORDER IS DELIVERED TO TELL US THAT YOU WISH TO CANCEL AND RETURN IT. YOU DO NOT NEED TO GIVE A REASON. AFTER TELLING US THAT YOU WISH TO CANCEL, YOU HAVE A FURTHER 14 DAYS TO SEND THE ITEM BACK. TO ARRANGE A RETURN, EMAIL DEADHAPPYCS@OUTLOOK.COM WITH YOUR ORDER NUMBER, WE WILL SEND YOU THE RETURN ADDRESS AND INSTRUCTIONS.
RETURN CONDITION PLEASE RETURN ITEMS IN A SALEABLE CONDITION: UNWORN, UNWASHED, FREE FROM ODOUR, MARKS, HAIR OR DAMAGE AND WITH ALL ORIGINAL TAGS AND PACKAGING WHERE PROVIDED. YOU MAY INSPECT AN ITEM AS YOU WOULD IN ANY SHOP. HOWEVER, WE MAY REDUCE THE AMOUNT OF A REFUND IF THE VALUE OF AN ITEM HAS BEEN REDUCED BECAUSE IT HAS BEEN HANDLED MORE THAN NECESSARY TO CHECK ITS NATURE, CHARACTERISTICS AND FUNCTIONING.
RETURN POSTAGE RETURN POSTAGE IS YOUR RESPONSIBILITY UNLESS THE ITEM IS FAULTY, DAMAGED OR WE SENT YOU THE WRONG ITEM. WE RECOMMEND USING A TRACKED SERVICE AND KEEPING PROOF OF POSTAGE. THE ITEM REMAINS YOUR RESPONSIBILITY UNTIL IT REACHES US.
REFUNDS ONCE WE RECEIVE THE RETURNED ITEM, OR YOU PROVIDE EVIDENCE THAT YOU HAVE SENT IT BACK, WE WILL ISSUE A REFUND WITHOUT UNDUE DELAY AND NO LATER THAN 14 DAYS AFTERWARDS. REFUNDS WILL BE MADE TO THE ORIGINAL PAYMENT METHOD. WHERE YOU CANCEL AN ORDER, WE WILL ALSO REFUND THE COST OF STANDARD DELIVERY. IF YOU SELECTED A MORE EXPENSIVE DELIVERY OPTION, WE WILL REFUND UP TO THE VALUE OF OUR STANDARD DELIVERY OPTION ONLY.
FAULTY, DAMAGED OR INCORRECT ITEMS IF YOUR ITEM IS FAULTY, DAMAGED OR INCORRECT, PLEASE CONTACT US AS SOON AS POSSIBLE AT DEADHAPPYCS@OUTLOOK.COM. INCLUDE YOUR ORDER NUMBER AND CLEAR PHOTOGRAPHS SHOWING THE ISSUE. PLEASE DO NOT RETURN A FAULTY ITEM UNTIL WE HAVE REPLIED WITH INSTRUCTIONS. WHERE AN ITEM IS FAULTY, DAMAGED OR INCORRECT, WE WILL WORK WITH YOU TO PROVIDE THE APPROPRIATE REMEDY IN LINE WITH YOUR STATUTORY RIGHT.
PERSONALISED OR CUSTOM MADE ITEMS ITEMS MADE TO YOUR SPECIFICATIONS OR CLEARLY PERSONALISED FOR YOU CANNOT USUALLY BE RETURNED FOR A CHANGE OF MIND, UNLESS THEY ARE FAULTY, DAMAGED OR INCORRECT.
CONTACT US IF YOU HAVE ANY QUESTIONS ABOUT THESE TERMS, PLEASE CONTACT US AT: EMAIL: DEADHAPPYCS@OUTLOOK.COM
