Frequently Asked Questions

Orders & Shipping

Do you ship internationally?

No - at this time we only ship within the UK.

How long does delivery take?

Orders are processed and dispatched within 2-3 working days. Delivery times may vary.

Will I get tracking information?

Yes — once your order has been shipped, you’ll receive a confirmation email with tracking details.

Returns & Refunds

Can I return an item if I change my mind?

No — we only accept returns on faulty items.

How long do I have to return a faulty item?

You have 28 days from receiving your order to contact us and request a return.

Who pays for return postage?

Customers are responsible for the cost of return shipping.

When will I receive my refund?

Refunds are processed within 7–10 working days once the returned item has been received and inspected.

How will my refund be issued?

Refunds are made to your original payment method (where possible). If that’s not possible, we can issue store credit.

Are any items non-refundable?

Yes — limited edition releases and digital items are non-refundable.

Products & Sizing

What sizes do you stock?

Our sizing varies by product. Please check the Size Guide on each product page for full details.

What’s the fit of your clothing?

Most pieces are a regular, true-to-size fit. If a style has a different cut (oversized, slim fit, cropped), it will be noted in the product description.

What materials do you use?

All product details, including fabric composition, are listed on each product page.

How do I care for my clothing?

To maintain quality, follow the care instructions provided on the garment label.

Payments & Discounts

What payment methods do you accept?

We accept all major debit and credit cards, PayPal, and Apple Pay.

Do you offer discount codes?

We occasionally run promotions or offer exclusive codes to our newsletter subscribers. Sign up via the footer to stay updated.

Other

How do I contact you?

Use our Contact page to reach out — we aim to respond within 48 hours.

Do you restock sold out items?

Some core pieces may restock, but most limited releases will not return once sold out.

Do you collaborate with other brands/artists?

Yes — stay tuned for announcements via our newsletter and social media.